Cloud Maintenance

Ask us today about our business class maintenance programs

Proactive Cloud Maintenance

Support  Phone helpdesk support, < 6-hour response time (after receiving ticket through client portal or phone  Emergency after-hours support at premium rates

Maintenance  Weekly after hours’ maintenance  Log checking, error analysis and remedial actions  Updates on devices (workstations, laptops, servers)  Remote support  Onsite support

Monitoring  System uptime, Disk space/Usage, Temperature and Connectivity  Power usage  Event logs (Servers, Workstations, Laptops)

Standard Maintenance

Support  Phone helpdesk support, < 4-hour response time (after receiving ticket through client portal or phone  Emergency after-hours support at premium rates

Maintenance  Weekly after hours’ maintenance  Log checking, error analysis and remedial actions  Updates on devices (workstations, laptops, servers)  Remote support  Onsite support

Monitoring  System uptime, Disk space/Usage, Temperature and Connectivity  Power usage  Event logs (Servers, Workstations, Laptops)

Reporting  Monthly reporting on I.T infrastructure with recommendations (Optional monthly tele-conference meeting with Service Manager for reporting)

Discounted Rates  20% discount for onsite technical work.  5% discount for hardware and software purchases

Premium Maintenance

Support  Phone helpdesk support, < 2-hour response time (after receiving ticket through client portal or phone  Emergency after-hours support at premium rates

Maintenance  Weekly after hours’ maintenance  Log checking, error analysis and remedial actions  Updates on devices (workstations, laptops, servers)  Remote support  Onsite support

Monitoring  System uptime, Disk space/Usage, Temperature and Connectivity  Power usage  Event logs (Servers, Workstations, Laptops)

Reporting  Monthly reporting on I.T infrastructure with recommendations (Optional monthly tele-conference meeting with Service Manager for reporting)

Discounted Rates  20% discount for onsite technical work.  5% discount for hardware and software purchases

All Inclusive (Helpdesk calls; monitoring, repairing errors found from monitoring, Onsite Support Call’s, etc.)