Ask us today about our business class maintenance programs
Proactive Cloud Maintenance
Support Phone helpdesk support, < 6-hour response time (after receiving ticket through client portal or phone Emergency after-hours support at premium rates
Maintenance Weekly after hours’ maintenance Log checking, error analysis and remedial actions Updates on devices (workstations, laptops, servers) Remote support Onsite support
Monitoring System uptime, Disk space/Usage, Temperature and Connectivity Power usage Event logs (Servers, Workstations, Laptops)
Standard Maintenance
Support Phone helpdesk support, < 4-hour response time (after receiving ticket through client portal or phone Emergency after-hours support at premium rates
Maintenance Weekly after hours’ maintenance Log checking, error analysis and remedial actions Updates on devices (workstations, laptops, servers) Remote support Onsite support
Monitoring System uptime, Disk space/Usage, Temperature and Connectivity Power usage Event logs (Servers, Workstations, Laptops)
Reporting Monthly reporting on I.T infrastructure with recommendations (Optional monthly tele-conference meeting with Service Manager for reporting)
Discounted Rates 20% discount for onsite technical work. 5% discount for hardware and software purchases
Premium Maintenance
Support Phone helpdesk support, < 2-hour response time (after receiving ticket through client portal or phone Emergency after-hours support at premium rates
Maintenance Weekly after hours’ maintenance Log checking, error analysis and remedial actions Updates on devices (workstations, laptops, servers) Remote support Onsite support
Monitoring System uptime, Disk space/Usage, Temperature and Connectivity Power usage Event logs (Servers, Workstations, Laptops)
Reporting Monthly reporting on I.T infrastructure with recommendations (Optional monthly tele-conference meeting with Service Manager for reporting)
Discounted Rates 20% discount for onsite technical work. 5% discount for hardware and software purchases
All Inclusive (Helpdesk calls; monitoring, repairing errors found from monitoring, Onsite Support Call’s, etc.)
